Protecting your Privacy
We, the team at Hili Logistics, strongly value our own privacy – and therefore are committed to protect your personal data (i.e. information that identifies you) as though it is our own.
If you have any questions about how we protect your privacy, get in touch here: [email protected].
One of your rights under EU law – the GDPR – is that you must be informed when your personal data – also known as personal information – is processed (collected, used, stored) by any organisation. You also have the right to know the details and purpose of that processing.
We assure you that we will only use and disclose any personal data collected from you in accordance with the manner set out in this policy.
Information we collect
Most of the personal information which we may collect about you through this website is given to us only if you choose to give it to us.
Such personal information may be requested from you when you send us an email, if you send us an email, then the personal data we process will depend on what you send us in the email.
The information we collect from you normally includes the following:
Check out the next sections to understand how and why we use this information.
Some other information is given to us because you accessed this website (e.g. logs, recorded through cookies). This is explained in the Cookies section below.
How & Why we use your information
We use your information in a number of different ways — what we do with it then depends on the information and the purpose for which we collected.
The tables below set this out in detail, showing what we do, and why we do it.
1. Your name and contact details
How we use your:
Name, Surname, and Contact Details
To send you service messages by text, e-mail or through our app, such as order updates.
We’ve got to do this to perform our contract with you (e.g. to confirm payment) if you have a contract with us – or to respond to your queries.To send you information by email, SMS, or post, about our new products and servicesTo keep you up to date. We only send this with your permission – and you can ask us to stop. To deliver your purchases to you (if you make an order with us) We’ve got to do this to reply to your requests for a quotation or to perform our contract with you. Fraud prevention and detection To prevent and detect fraud against either you or us – unfortunate, but absolutely essential Showing you adverts as your browse the web So you can see our latest products and deals Knowing what you, and other customers, like To ensure we are giving you what you want, and to stay ahead of the competition
2. Your contact history with us
What you’ve said to us — for example, over email or contact forms.
How we use your contact history Why?
Provide customer service and support
We’ve got to do this to perform our contract with you to your best satisfactionTrain our staffFor our team to remain up to scratch so that you get the best possible customer service.
3. Information about your device (phone or laptop) with which how used our website
Information you give us when you browse our site or use our app, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website and app.
How we use information about your phone or laptop, and how you use our website and app Why?
Improve our website and set default options for you (such as language and currency)
To give you the best possible shopping experienceProtect our website
To prevent and detect fraud against either you or us — and to meet our legal obligations about looking after your data
This includes, for example, where it is necessary for us to use the information to perform a contract with you or take steps at your request prior to entering into a contract with you, such as to process your order, provide customer-care and support services to you.
It also includes circumstances (such as we have described below) where we have a legitimate interest to use your data, provided that proper care is taken in relation to your rights and interests:
Children under 18
If you are aged 18 or under, please get your parent/guardian’s permission before you provide any personal information to us.
We will need to process personal data relating to parents or guardians in that case – and we may also need to request for verification documentation to ensure that consent is given or authorised by the holder of parental responsibility.
Sharing your information
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. It is not our business to do so – and we want to earn your trust and confidence.
What are cookies?
A cookie is a small text file (typically numbers and letters) that is downloaded onto ‘terminal equipment’ (e.g. your computer or smartphone) when you (or someone else) access a website using that device. Cookies are then sent back to originating website on each subsequent visit – and they are useful because they allow a website to recognize a user’s device and store some information about your preferences or past actions.
Some cookies are needed for the sole purpose of carrying out the transmission of a communication over an electronic communications network – others may be necessary for the provision of a service over the internet, in which case they have to be used.
Other cookies may be desirable to improve your experience, in which case we will ask you for your consent to use them.
What cookies do we use?
The cookies we use are the following:
Type of cookieWhy we use themWho serves themAnalytics cookiesThese are used to understand, improve, and research users visiting www.hililogistics.com and their needs to improve our website’s user experience. Google Analytics cookies: _ga, _gat, _gid
How do you change your cookie settings?
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Other Passive Information which we collect
Apart from the information you provide us with when using our Website, other information is passively collected from you (without you actively furnishing such information) when you navigate through the website. We use various technologies and navigational data collection methods to gather such passive information for various reasons, for example to track how many visitors access our website, the date and time of their visit, the length of their stay and which pages they view. The passive information also aids us to determine which web browsers our visitors use and the address from which they accessed our website – for instance if they connect to our Website through clicking on one of our banner ads. This technology does not identify you personally.
Such passively collected information may be used and combined to improve our services to website visitors, customise the website based on your preferences, compile and analyse statistics and trends of our visitors and their use of the sites operated by us and our related entities or subsidiaries. Together with our related entities and subsidiaries we will use this information and share it with third parties to improve the content, functionality and administration of our websites, to better understand our customers and markets, and to improve our products and services.
We assure you that, unless you have consented, such passive information shall not be combined with personally identifiable information collected elsewhere by our website or respective sites operated by our related entities or subsidiaries.
You enjoy several rights relating to your personal information:
You can exercise your right of access by filling in this form and sending it by email ([email protected]) or by mailing it to Data Protection Correspondent, Hili Logistics, Nineteen Twenty Three, Valletta Road, Marsa, MRS 3000 Malta.
To process your request, we will ask you to send us proof of identity so that we can be sure we are releasing your personal data to the right person.
We will carry out our best efforts to process your request within one month or, if the request is particularly complex, two months. We can provide you with a copy of your personal data in electronic format.
If we consider the frequency of your requests as being unreasonable, we may refuse to comply with your request. In those circumstances, if you disagree, you can complain to the data protection authority – in Malta, the Information and Data Protection Commissioner.
We appreciate feedback from you to ensure our records are accurate and up-to-date.
If you think that the information we hold about you is inaccurate or incomplete please ask us to correct it by filling in this form by contacting us by email ([email protected]) or by mailing it to Data Protection Correspondent, Hili Logistics, Nineteen Twenty Three, Valletta Road, Marsa, MRS 3000 Malta.
You can ask us to delete your personal data by email ([email protected]) or by mailing it to Data Protection Correspondent, Hili Logistics, Nineteen Twenty Three, Valletta Road, Marsa, MRS 3000 Malta; however, this is not an absolute right.
In spite of a request for erasure, we may be justified to keep personal data which we need to keep, e.g. (i) to comply with a legal obligation (for instance, we are required by personal data for VAT reporting purposes); and (ii) in relation to the exercise or defence of any legal claims.
When you ask us to delete your personal data, we assume that you do not want to hear from us again. To ensure that we do not send you any special offers in the future (for example, if we purchased your details from a third-party list), we will retain just enough of your personal data solely for suppression purposes.
Other than as described above, we will always comply with your request and do so promptly. We would carry out our best efforts to notify any third parties with whom we have shared your personal data about your request so that they could also comply.
In order to request to delete, stop processing or collecting it, please fill this form and send by email: [email protected] or mail to Data Protection Correspondent Hili Logistics Limited, Nineteen Twenty Three, Valetta Road, Marsa MRS 3000 Malta.
You have a right to object to our use of your personal information including where we use it for our legitimate interests or where we use your personal information to carry out profiling using automated means.
You have the right to move, copy or transfer your personal data from one organisation to another. If you do wish to transfer your personal data we would be happy to help email ([email protected]) or by mailing it to Hili Logistics, Nineteen Twenty Three, Valletta Road, Marsa, MRS 3000 Malta
If you ask for a data transfer, we will give you a copy of your personal data in a structured, commonly used and machine-readable form (e.g. a CSV file format). We can provide the personal data to you directly or, if you request, to another organisation.
Please note that we are not required to adopt processing systems that are compatible with another organisation, so it may be that the recipient organisation cannot automatically use the personal data we provide.
When making a transfer request, it would be helpful if you can identify exactly what personal data you wish us to transfer.
In order to request the transfer of your data, please fill this form and send to Hili Logistics Limited by email ([email protected]) or deliver to Data Protection Correspondent at Hili Logistics, Nineteen Twenty Three, Valletta Road, Marsa, MRS 3000 Malta
Please appreciate that the rights must be exercised within some limitation – for example, if you ask us for information we can only give you what relates to you and not what relates to other persons. When we receive requests, we may also request that you identify yourself and provide documentation or information for verification (we would not want to disclose information to the wrong person). Unreasonable requests may be subjected to a reasonable fee or refusal to respond.
Security of Personal Data
Security of your personal data is very important to us.
Where it’s appropriate, our website uses HTTPS to help keep information about you secure. However, no data transmission over the internet can be guaranteed to be totally secure.
We do our best to keep the information you disclose to us secure. However, we can’t guarantee or warrant the security of any information which you send to us.
Security measures which have implemented to secure information transmitted over our website or stored on our systems include the following:
Please understand, however, that no system is perfect or can guarantee that unauthorised access or theft will not occur.
Changes to how we protect your privacy
Links to other websites
This privacy notice does not cover the links or email addresses within this site linking to other websites which are not controlled by us. We are not responsible for the collection or use of your personal information from these third-party websites.
Therefore, we encourage you to read the privacy statements on the other websites you visit.
How to contact us
We are always happy to hear from you, whether to make a suggestion but especially if you feel we can do better.
Hili Logistics Limited
Nineteen Twenty Three,
Marsa, MRS 3000
We have appointed a Data Protection Correspondent who may be contacted here: ([email protected]).